Recent Articles
Ken Kudos
Archive for July, 2011
Ken’s available for workshop’s in USA
30, Jul 2011Hello Everybody, GREAT NEWS! I will be in the USA from mid September to mid October 2011. The trip is to catch up with clients that I partner with by phone and meet them face to face and whilst there to offer my presentations at heavy discount to existing clients. The following is an overview of [...]
- In: Customer|Ken's whereabouts|Newsletters
- Tags: Amp Tips, Bottom Line, Cli, Customer Focus, Dinosaur, External Customers, Great News, Great Workplace, Half Day, Hot Buttons, Laughter, Leadership Skills, Nutshell, Performance Management, Personal Development Plan, Referral Business, Staff Groups, Takeaways, Team Member, Word Of Mouth, Workshop Sessions
The Ten Commandments of Customer Service
30, Jul 2011Customer service is so instrumental to the success of any business I would like to share my thoughts with you on this subject. When I became CEO of Westpac Financial Services in 1994 my first “Contact Point” column in our monthly staff magazine focused on customer excellence. I reminded our team that customer excellence, that [...]
- In: Newsletters
- Tags: Advocates, Attainment, Ceo, Contact Point, Continual Improvement, Customer Excellence, Customer Service, Excellent Service, Excellent Systems, First Contact, First Time Every Time, Job, Obligation, Old Adage, Poignant Reminder, Reason 2, Service Customer, Staff Magazine, Superior Service, Westpac Financial Services
Have an Adaptable Game Plan
15, Jul 2011In my workshops I stress the importance of having a game plan that the team is passionately committed to as we strive to achieve superb implementation. Keeping the team upbeat and energized as they work on achieving their gaols is an important leadership responsibility. There are times when it is obvious to all that implementation [...]
- In: Newsletters
- Tags: Blind Man, Chats, Customer Satisfaction, Financial Planners, Finger On The Pulse, Game Plan, Gaols, Handwritten Note, Holes, Honest Answer, How To Improve Customer Service, Information Highway, Leadership Responsibility, Long Time, Percentile Range, Sessions, Staff Morale, Team Meetings, Team Member, Tweaked
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